E-Commerce Supervisor

Jason Entertainment Indonesia is the Indonesian branch of JASON TOYS, an IP-based collectible toy and merchandise brand founded in China. We are a distribution and promotion company specializing in character merchandise, trading cards, and collectible toys. To support our growing e-commerce and livestream business, we are looking for an E-Commerce Supervisor to drive sales performance and manage marketplace operations. This role will be based at Grogol Petamburan, Jakarta Barat.

Responsibilities:

• Oversee daily e-commerce operations, including product listing, order processing, and inventory synchronization across platforms.
• Ensure product information, pricing, and campaign details are accurate and optimized for conversion.
• Monitor and analyze key performance metrics (sales, ROAS, ROI, conversion rate, and profit margin).
• Develop and execute sales strategies across marketplace platforms.
• Plan and manage promotional activities, including flash sales and platform campaigns.
• Drive traffic to livestream sessions through platform features and paid promotion strategies (e.g. boosting, ads, campaign tools).
• Plan and oversee livestream operations, including scheduling, campaign alignment, and execution.
• Manage and oversee livestream hosts and operators to ensure effective execution and sales performance.
• Direct and coordinate livestream activities, including host briefing, flow planning, and performance monitoring.
• Monitor livestream performance and optimize strategies to improve viewer engagement, conversion, and GMV.
• Optimize e-commerce performance, including product visibility, pricing strategy, promotions, and conversion rate.
• Collaborate with Marketing team to align campaign calendars and maximize exposure.
• Prepare regular performance reports and provide actionable insights.
• Monitor market trends, platform updates, and competitor activities.
• Oversee and support e-commerce fulfillment operations, including packing and order processing, to ensure timely delivery.
• Supervise and develop the e-commerce team to achieve performance targets.

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.
• Minimum 5 years of experience in e-commerce, with at least 2 years in a supervisory role.
• Experience in FMCG, retail, toys, or distribution industry is preferred.
• Strong understanding of marketplace platforms (Shopee, Tokopedia, TikTok Shop, etc.).
• Familiar with performance metrics such as ROAS, ROI, CTR, CAC, and profit margin.
• Experience in managing livestream operations and performance-driven campaigns is required.
• Strong analytical, strategic thinking, and commercial mindset.
• Good communication, leadership, and coordination skills.
• Fluent in English; Mandarin is a plus.
• Willing to work 6 days per week with a shift-based schedule (including weekends as required) (WFO).
• Comfortable working in a growing company environment with dynamic processes and evolving workflows.
• Willing to be hands-on in supporting fulfillment activities as part of a growing operational setup.