E-commerce Specialist

Heart Troops is a growing modest fashion brand dedicated to creating thoughtfully crafted pieces based in Jakarta.

We are looking for a curious, data-driven, and growth-oriented E-commerce Specialist to help accelerate our online business across marketplaces and e-commerce channels. As the first dedicated E-commerce Specialist in the company, you will have the opportunity to learn, experiment, and contribute directly to the development of our e-commerce strategy.

Responsibilities:

• Support the execution and continuous improvement of e-commerce strategies across marketplaces and online sales channels.
• Monitor daily sales performance, traffic, conversion rates, campaign effectiveness, and other key e-commerce metrics.
• Analyze marketplace and website data to identify growth opportunities, sales trends, and areas for optimization.
• Prepare regular performance reports and provide actionable insights to support business decisions.
• Manage product listings, pricing updates, promotions, and campaign execution across e-commerce platforms.
• Collaborate with marketing, operations, customer service, and other related teams to ensure smooth e-commerce execution.
• Conduct competitor and market research to identify trends, opportunities, and best practices.
• Support the planning and execution of marketplace campaigns, seasonal promotions, and sales-driving initiatives.
• Help develop and improve e-commerce processes, workflows, and operational efficiency.
• Stay updated on platform features, algorithm changes, industry trends, and emerging growth opportunities.

Qualifications:

• Bachelor's degree, preferably in Business, Marketing, Management, or a related field.
• 1 – 3 years of experience in similar role. Fresh graduates with relevant internship or project experience in e-commerce are welcome to apply.
• Familiar with operations & strategic of major marketplace platforms such as Shopee, Tokopedia, TikTok Shop, Lazada, etc.
• Comfortable working with data and numbers; able to interpret metrics and translate findings into actions.
• Proficient in Microsoft Excel or Google Sheets.
• Strong analytical and problem-solving skills.
• Commercial mindset with a strong interest in driving sales and business growth.
• Highly proactive, resourceful, and willing to learn new things independently.
• Adaptable and comfortable working in a evolving SME environment.