E-Commerce Operations

PT GENCO Nusantara creates innovative e-commerce solutions through an app that makes shopping smarter, safer, and more rewarding. Helping consumers save with cashback, boosting brand loyalty, and unlocking new opportunities across the industry.

E-Commerce Operations Team

Job Description:

- Manage and optimize online stores across Shopee, TikTok Shop, and Tokopedia.

- Plan and execute promotional strategies aligned with target market objectives.

- Manage product listings, pricing, descriptions, and content optimization to improve sales conversion rates.

- Analyze SKU performance and develop effective marketing strategies.

- Oversee live shopping programs, including content planning, host coordination, and performance evaluation.

- Manage affiliate programs, including recruitment, coordination, and performance analysis of affiliates.

- Collaborate with the marketing team to execute promotional campaigns aligned with overall brand strategy.

- Monitor market trends and competitor activities to identify new business opportunities in e-commerce.

- Manage inventory levels and ensure stock availability to support promotional activities.

- Prepare regular reports on store performance and sales improvement strategies.

- Oversee order fulfillment and shipping processes.

- Analyze advertising performance, sales data, and campaign effectiveness across e-commerce platforms.

Requirements:

- Proven experience in analyzing advertising data (ads performance) for both product listings and video content.

- Detail-oriented with strong numerical analysis skills and proactive in optimizing strategies to reduce advertising costs while increasing revenue.

- Experienced in managing various promotional programs, including campaigns, flash sales, and major/minor e-commerce events.

- Strong ability to conduct market trend research across multiple product categories and transform insights into actionable insights.

- Good understanding of affiliate program systems and their operational structures.

- Strong expertise in product SEO optimization with the ability to manage multiple ranking variables.

- Familiar with analyzing livestream performance data and implementing improvements to enhance sales performance.

- Capable of multitasking and collaborating effectively with cross-functional teams (warehouse, front-end, and back-end teams).

- Actively involved in content optimization with strong problem-solving skills.

- Experienced in handling product claims, following up with e-commerce platform representatives, and monitoring overall store performance.