Deskripsi pekerjaan E-commerce Operation PT. Cahaya Ajaib Nusantara
E-Commerce Operations Specialist
Job Description
We are looking for a proactive and detail-oriented **E-Commerce Operations Specialist** to manage the daily operations of our online stores across multiple e-commerce platforms. You will play a key role in ensuring smooth store operations, optimizing product performance, executing promotional campaigns, and driving sales growth while delivering an excellent customer shopping experience.
Responsibilities
* Manage the day-to-day operations of official stores on Shopee, TikTok Shop, Tokopedia, Lazada, and other marketplaces.
* Create and maintain product listings, including product information, pricing, inventory, images, and descriptions.
* Monitor inventory levels and coordinate with the warehouse to ensure product availability.
* Plan, execute, and monitor platform campaigns, promotions, vouchers, and flash sales.
* Analyze sales performance, traffic, conversion rates, and customer behavior to identify business opportunities.
* Optimize product visibility through marketplace tools, SEO, and merchandising strategies.
* Coordinate with the Marketing, Creative, Customer Service, and Warehouse teams to ensure smooth operations.
* Monitor competitors' activities and recommend strategies to improve store performance.
* Handle operational issues related to orders, returns, fulfillment, logistics, and marketplace policies.
* Prepare regular reports on sales performance and provide actionable insights for continuous improvement.
Requirements
* Bachelor's degree in Business, Marketing, E-Commerce, or a related field.
* Minimum **2 years of experience** in E-Commerce Operations or Marketplace Management.
* Hands-on experience managing Shopee, TikTok Shop, Tokopedia, Lazada, or other e-commerce platforms.
* Strong understanding of marketplace operations, campaign management, and seller tools.
* Proficient in Microsoft Excel or Google Sheets with strong analytical skills.
* Excellent organizational, communication, and problem-solving skills.
* Able to work independently and manage multiple priorities in a fast-paced environment.
* **Fluent in English (written and spoken) is mandatory.**
* Experience with ERP, OMS, or inventory management systems is a plus.
Benefits
* BPJS Kesehatan & BPJS Ketenagakerjaan.
* Dynamic and collaborative working environment.
* Employee discounts on company products.
