Job Requirements
1 - 3 years of experience
This job post is managed by
christine chai
Last active 2 years ago
Skills
Job description for E-Commerce Fulfillment & Operations Associate at Real Help Pte Ltd
E-Commerce Operations & Customer Service Associate
Taizjo is a lifestyle accessories brand bringing convenience and style to everyday life. Taizjo means “to carry” — we design different so you can carry your dreams with elegance, zest, creativity & fun. We empower people from all walks of life to become more productive by keeping essentials close. #TakeitAnywhere with Taizjo.
We promote a culture of collaboration, kindness, teamwork and respect, and work together with our people to grow them on professional and personal levels.
We are looking for an Operations and Customer Service Associate to join our work family and grow our capabilities in content creation and community building with us. Only Traineeship Positions (full-time basis, part-timers need not apply) are available with the opportunity to convert to a Full-Time position after completion of 6 months.
Job Description:
The E-Commerce Operations & Customer Service Associate is a cross-functional role in the operations and customer service team, that involves order fulfilment, order packaging, customer service and process improvement.
Your primary responsibility will be to ensure accurate fulfilment of online customer orders from multiple platforms (primarily Shopify), and to maintain accurate inventory levels. Additional responsibilities include inventory management, maintaining data records, order return processing, quality checks, transport/delivery management, and data management/analytics.
If you like everything about process improvement, gift packing, customer service, spreadsheet analysis and inventory management, this job is for you!
Key Responsibilities:
Fulfillment, Customer Service & Logistics
• Perform order fulfilment including accurate picking and packaging of orders, updating Shopify/Platform backend, arranging delivery, and customer service recovery
• Ensuring efficient and effective flow of daily packing operations and customer service levels
• Ensuring clean and optimal environment and organisation of inventory storage area, taking initiative to create process improvements and increased efficiency
• Working closely with third party partners e.g. logistics companies and stockists to ensure smooth logistic operations
• Updating of Fulfillment and Customer Service SOPs, replying and resolving Customer Service Enquiries
• Performing Stock Takes and Quality Checks on new stock arrival, inbounding new stocks into the system
Inventory Listings, Management & Analytics
• Creating and maintaining new listings across multiple e-commerce platforms
• Maintain and manage accurate inventory data of physical inventory records on a daily basis across Shopify and other e-commerce platforms
• Assisting in data analysis of sales and provide recommendations for restocking on fornightly basis
• Working with Marketing team to identify expected demand generated from future marketing campaigns/promotions to ensure ability to fulfil subsequent orders
Required Education and Experience
· Polytechnic Diploma in Operations, Logistics, Supply Chain or equivalent, preferred
· Min. 1 years’ experience in E-Commerce Operations, Customer Service and related functions
· Basic understanding of inventory management concepts/theories is mandatory
· Knowledge of Microsoft Excel is mandatory
· Experience with e-commerce operations will be an advantage
· Experience working with and managing 3rd party partnerships preferred
· Basic understanding of data analytics and visualisation will be an advantage
· Fluent in English