Deskripsi pekerjaan E-Commerce Customer Service PT HASHTAG SELECTION INDONESIA
Job Responsibilities
- Handle customer inquiries through one or multiple channels, ensuring prompt and accurate responses, providing professional information, and patiently resolving customer concerns.
- Respond to and follow up on customer complaints or disputes in a timely manner. Understand customer needs, resolve issues appropriately, track progress until completion, and summarize experience to continuously optimize service processes.
- Maintain good customer relationships, conduct regular follow-ups, understand customer needs, provide personalized services, ensure customer rights and interests, and strengthen customer trust and loyalty to the company.
- Record customer inquiries, complaints, and feedback, communicate customer needs to relevant departments, and analyze hot topics to provide support for product improvements and business decision-making.
- Work closely with team members, share work experience, support each other to achieve team goals, and continuously improve the overall service quality.
