Deskripsi pekerjaan DW Front Desk PRIMA INTEGRITA UTAMA
JOB DESCRIPTION
Position: Daily Worker Front Office
Department: Front Office
1. Guest Service
Welcome and greet guests politely upon arrival.
Assist guests with the check-in and check-out process according to hotel procedures.
Provide information about hotel facilities, services, and nearby attractions.
2. Front Office Administration
Assist in recording guest information in the system or registration form.
Prepare guest registration forms and other Front Office documents.
Assist with recording guest payments or deposits.
3. Front Desk Operations
Answer incoming phone calls using proper hotel telephone etiquette.
Deliver guest messages to the relevant departments.
Assist in handling reservations when needed.
4. Coordination with Other Departments
Coordinate with Housekeeping regarding room availability and readiness.
Report maintenance issues to the Engineering Department.
Communicate guest requests to the related departments.
5. Maintain Front Office Area
Ensure the Front Desk and Lobby area are clean, tidy, and organized.
Make sure brochures, forms, and office supplies are available.
6. Additional Duties
Assist guests with directions or basic assistance when required.
Handle simple guest complaints before escalating them to the supervisor.
Perform other duties assigned by the Front Office Supervisor or Manager.
