Digital Product & Engineering
IDR7.000.000 - 9.000.000/Bulan
Product Management & Project Management
Kontrak · Kerja di kantor
3 - 5 tahun pengalaman
Lowongan ini telah ditutup
Persyaratan
Kerja di kantor
3 - 5 tahun pengalaman
Minimal Sarjana (S1)
Loker ini dikelola oleh
Maulia Nur R
Online 23 jam yang lalu
Skills
Deskripsi pekerjaan Digital Product & Engineering PT Sejahtera Mitra Solusi
Qualification:
- Bachelor degree in Computer Science, Information Technology,
Engineering, or related fields preferred.
- Proven experience (2-5 years) in a technical support or customer
service or product owner role.
- Ability to explain technical issues to a non-technical audience.
- Customer-focused attitude and the ability to handle
challenging situations.
- Experience with troubleshooting software, hardware, or SaaS
products.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk), databases, APIs, and basic coding knowledge
is an advantage.
- Experience with network and system administration.
Job Description:
- Assist customers in troubleshooting and resolving productrelated issues.
- Provide guidance on product usage and best practices.
- Contribute to the creation and maintenance of product
knowledge bases, FAQs, and user guides.
- Identify areas for improvement in customer support processes
and contribute to optimizing service delivery.
- Participate in quality control activities, including testing new
product versions or features.
Tentang Perusahaan
PT. Sejahtera Mitra Solusi adalah perusahaan yang bergerak di bidang jasa konsultasi manajemen sumber daya manusia dan jasa administrasi perusahaan.
Alamat kantor
Jl. Johar no. 22, Kel Kebon Sirih, Kec Menteng, Jakarta Pusat 10340Tips Aman Cari Kerja
Pemberi kerja yang benar tidak akan meminta akun Telegram, top-ups atau pembayaran dalam bentuk apapun. Jangan berikan kontak pribadi, informasi bank, maupun kartu kredit kamu.
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