Deskripsi pekerjaan Digital Operations Head (E-Commerce) WaoW
Digital Operation Head (E-Commerce)
PT Webetter Jaya International (WaoW)
📍 Gading Serpong, Tangerang
Job Description
As a Digital Operation Head (E-Commerce), you will be responsible for leading and optimizing end-to-end online operations across multiple digital food delivery platforms. This role plays a strategic and hands-on part in ensuring operational excellence, sales performance, service quality, and scalability of the company’s online FnB business.
Responsibilities
1. Oversee and manage daily operations across online food delivery platforms including TikTok Go, ShopeeFood, GrabFood, GoFood, and Qpon
2. Ensure smooth end-to-end online order processing, from menu setup, pricing, promotions, order fulfillment, until delivery completion
3. Monitor key operational metrics such as order volume, cancellation rate, SLA, outlet readiness, and customer satisfaction
4. Coordinate closely with Store Operations, Supply Chain, and Marketing teams to ensure online demand can be fulfilled effectively
5. Optimize operational workflows and standard operating procedures (SOP) to improve efficiency and consistency across outlets
6. Manage platform campaigns, promotions, and performance initiatives to drive sales growth
7. Handle operational issues, escalations, and platform-related challenges in a timely and effective manner
8. Provide regular reporting and insights on online performance to management and support data-driven decision making
9. Support expansion and scaling of online operations across new outlets or platforms
Requirements
1. Bachelor’s degree in any major
2. Minimum 3 years of experience in F&B chain operations or digital/online operations; toast products is preferred.
3. Strong understanding of operational excellence, process optimization, and multi-outlet management
4. Experience managing online food delivery platforms is highly preferred
5. Excellent English communication skills (written & spoken); Chinese proficiency is a plus
6. High flexibility, willing to be mobile and hands-on when required
7. Proactive, detail-oriented, and comfortable working in a fast-paced and dynamic environment
Ringkasan pekerjaan
Online Operation Head is responsible for overseeing and optimizing end-to-end online operations across multiple digital food delivery.
