Digital Commerce Manager

Responsilibilities:

• Develop and execute digital commerce strategies across all channels (Shopee, Tokopedia, TikTok Shop, Lazada, own website/apps) aligned with company sales targets.
• Manage online store operations: product listings, pricing, promotions, stock availability, and catalog content to ensure they are always up to date and optimized.
• Monitor sales performance per channel regularly (GMV, conversion rate, AOV, traffic, retention) and optimize based on data.
• Coordinate with the warehouse/logistics team to ensure stock availability, smooth shipping processes, and proper handling of returns.
• Coordinate with other marketing/digicom teams (ads & content) to synchronize promotional campaigns with the sales calendar (flash sales, big campaigns, marketplace events).
• Conduct research on competitors, marketplace trends, and consumer behavior to identify new sales opportunities.
• Build and maintain relationships with marketplace/platform partners (Shopee, Tokopedia account managers, etc.) to secure program support and optimal benefits.
• Prepare regular digital commerce sales performance reports for management.
• Lead, direct, and develop the digital commerce team under supervision.
  

Qualifications:

• Minimum Bachelor's degree in Business, Management, Marketing, or a related field.
• Minimum 2-4 years of experience in e-commerce/digital commerce, with at least 1-2 years in a managerial role.
• Proficient in managing marketplace seller dashboards (Shopee Seller Center, Tokopedia Seller Center, TikTok Shop Seller Center) and sales analytics tools.
• Strong understanding of end-to-end e-commerce operations (listing, order processing, fulfillment, returns, customer service).
• Strong data analysis skills and data-driven decision-making ability.
• Strong leadership, managerial, and communication skills.
• Up to date with e-commerce trends and accustomed to working toward measurable sales targets.
• Able to work under pressure and manage multiple sales channels simultaneously.