Data Operations Support - L1

Key Responsibilities:

• Monitoring and handling L1 Operational tasks in shifts based on the Customer Query
• Assisting in resolving L1 incidents and escalate L2-level issues
• Assisting in the maintenance, configuration, and troubleshooting of Linux systems and networks under the guidance of senior administrators, focusing on tasks like system updates, user account management, and basic server operation
• Monitoring SQL database performance, handling basic troubleshooting, performing routine maintenance, and supporting backup and recovery procedures.
• Assisting in data collection, creating basic reports and dashboards, and learning to use BI platforms

Required Skills & Experience:

• Experience with ETL tools (e.g., Ab Initio, Informatica), understand basic ETL concepts and data pipelines
• Familiar with Power BI, Tableau, or other BI tools
• Exposure to Linux/Unix environments (basic commands, logs)
• Exposure to any scripting (Python, Shell)
• Willingness to work in shift rotations
• Strong attention to detail and eagerness to learn
• Excellent communication and collaboration skills