
Data Analyst Work Force Management
Persyaratan
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Skills
Deskripsi pekerjaan Data Analyst Work Force Management PT Carsome Indonesia
- Acquire data from primary or secondary data sources and maintain databases/data systems
- Interpret data, analyze results, trends or patern and algorithm using statistical techniques and provide adhoc & ongoing reports
- Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and qualitys
- Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
- Work with management to prioritize business and information needs
- Locate and define new process improvement opportunities
- Colaborate with internal and external clients to understand data content
- Monitoring all branches achievement appointment, turn up, sales
- Create data dashboards, charts, and visualizations, translate data into visualizations, metrics and goals
- Monitoring real-time operational monitoring of all services in telesales call center operations in handling targets & productivity
- Checking and following up on log leads & daily targets related to attendance, adherence and finding discrepancies for each call center agent
- Perform action plan/recovery plan for every algorithm leads, productivity, and achievement telesales to hit the daily, weekly, and monthly target
- Make a service level performance recap of all call center operational services & perform analysis reports daily, weekly, and monthly
- Make a recap of picklist data for each agent and agent attendance data & perform analysis reports daily, weekly, and monthly
- Supervise the telesales & support function team to ensure that each team runs the best productivity
- Minimum Bachelor's Degree from all major
- Minimum five years experience in the same position
- Max. 35 yo
- Understand Microsoft Office and Gsuite.
- Strong analytical skills.
- Strong communication skills
- Leadership skills
- Can work under pressure and having we can do attitude.
- Proven track record as Data Analyst or Work Force Management in the same field.
- Good communication and presentation skills
- Would be placed at Puri Indah

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