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Data Analyst Work Force Management

Perusahaan tidak menampilkan gaji
Penuh Waktu · Kerja di kantor
1 - 3 tahun pengalaman
Lowongan ini telah ditutup

Persyaratan

Kerja di kantor
1 - 3 tahun pengalaman

Loker ini dikelola oleh

YS
Yuli Saadah

Skills

Deskripsi pekerjaan Data Analyst Work Force Management PT Carsome Indonesia

Interpreting data, analyzing results using statistical techniques
Job Description
  • Acquire data from primary or secondary data sources and maintain databases/data systems
  • Interpret data, analyze results, trends or patern and algorithm using statistical techniques and provide adhoc & ongoing reports
  • Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and qualitys
  • Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
  • Work with management to prioritize business and information needs
  • Locate and define new process improvement opportunities
  • Colaborate with internal and external clients to understand data content
  • Monitoring all branches achievement appointment, turn up, sales
  • Create data dashboards, charts, and visualizations, translate data into visualizations, metrics and goals
  • Monitoring real-time operational monitoring of all services in telesales call center operations in handling targets & productivity
  • Checking and following up on log leads & daily targets related to attendance, adherence and finding discrepancies for each call center agent
  • Perform action plan/recovery plan for every algorithm leads, productivity, and achievement telesales to hit the daily, weekly, and monthly target
  • Make a service level performance recap of all call center operational services & perform analysis reports daily, weekly, and monthly
  • Make a recap of picklist data for each agent and agent attendance data & perform analysis reports daily, weekly, and monthly
  • Supervise the telesales & support function team to ensure that each team runs the best productivity

Job Specification
  • Minimum Bachelor's Degree from all major
  • Minimum five years experience in the same position
  • Max. 35 yo
  • Understand Microsoft Office and Gsuite.
  • Strong analytical skills.
  • Strong communication skills
  • Leadership skills
  • Can work under pressure and having we can do attitude.
  • Proven track record as Data Analyst or Work Force Management in the same field.
  • Good communication and presentation skills
  • Would be placed at Puri Indah
Tentang Perusahaan
PT Carsome Indonesia
501 - 1000 karyawan
Carsome Indonesia mulai beroperasi pada tahun 2017.
Carsome menjadi portal online No. 1 dalam penjualan mobil di Indonesia yang menghubungkan pedagang dengan dealer mobil bekas, sebagai penyedia terpercaya alat beli dan penjualan.
Carsome membantu penjual untuk menjual mobil mereka selama kurang dari 24 jam dengan sistem transparan, tanpa kerumitan sampai ke dokumen, dan memastikan dealer mendapatkan pasokan mobil hasil pemeriksaan kualitas.
Alamat kantor
Pondok Indah Office Tower 2, 15th Floor Jl. Sultan Iskandar Muda Kav. VTA, RT.4/RW.3, Pondok Indah, Kec. Kby. Lama, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12310

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Data Analyst Work Force Management