CX Trainer - TEGAL

PT. Transcosmos Indonesia

Perusahaan tidak menampilkan gaji

Pendidikan & Pelatihan Trainer

Kontrak · Kerja di lokasi

Minimal Diploma (D1 - D4)

1 - 3 tahun pengalaman

Persyaratan

Kerja di lokasi

1 - 3 tahun pengalaman

Minimal Diploma (D1 - D4)

Skills

Training

Teaching

Customer Service

Communication Skills

Benefit Kerja

Career Path

THR

Health Insurance

Perform Bonus

Work Insurance

Loker ini dikelola oleh

Rekruter

Perusahaan Premium

Deskripsi pekerjaan CX Trainer - TEGAL PT. Transcosmos Indonesia

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

Responsibilities:

- Implement quality reviews and provide coaching on individual or team performance across all quality metrics.

- Conduct new hire or refreshment training program.

- Create and develop module about new products or update info-related product.

- Provide Training Need Analysis & Report.

- Provide support PIC to drive and implement identified development program.

- Provide insights and recommendations for continuous improvement in contact center operations.

Requirements:

- Min. Associate Degree (D3) in any major.

- Min. 1 year experience as Trainer in contact center industry.

- Experience in Live Chat channel is a great advantages.

- Good public speaking and presentation skill.

- Strong analytical skill, strong in details, and observational skill.

- Able to join immediately.

- Willing to be placed in Tegal, Central Java.

Kindly submit your application through link: bit.ly/TCIDTGL

With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:

- Fulfilling Career

- Professional Growth

- Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)

- Growing Culture

PT. Transcosmos Indonesia

Outsourcing/Offshoring

1001 - 5000 karyawan

PT Transcosmos Indonesia is a joint-venture company between Transcosmos, Inc. based in Japan and PT Cyberindo Aditama (CBN).

transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services.

transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).

transcosmos continues to pursue operational excellence by providing these services through our 129 locations in 18 countries with a focus in Asia.

Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 39 countries.

transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.

Alamat kantor

MANDIRI INHEALTH TOWER (d/h RDTX Tower) lt. 7, Jl. Prof. DR. Satrio Jl. Mega Kuningan Barat Kav E. IV No. 6, 12940

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