Deskripsi pekerjaan Customer Support PT Cipta Adhyabusana
- What will you do?
● Responding every questions and complaints from customers through online chat and phone call
● Assisting customer to solve their problems
● Providing clear information to customer's query, include information about our product
● Helping customers to process their orders
● Maintaining positive relationship with customer to support customer loyalty
● Ensuring customer satisfaction and provide professional customer support
2. Requirements
● Min. D3 all major
● Min. 1 year experience as customer services, customer support, customer relationship or any related field
● Comfortable in using computer, especially Ms Excel, Ms Word, WA Business, etc
● Familiar with social media, such as Instagram, Facebook, and Tiktok
● Fast Response
● Attention to detail
● Good communication skill (verbal dan writing)
● Outstanding problem solving skill
● Positive, empathetic, friendly, and has professional attitude toward customer
● Capable to handle unexpected cases
