Customer Support

Job Description :

1. Respond to customer queries in a timely and accurate way via phone, email or chat
2. Identify customer needs and guide customers by using particular features
3. Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
4. Monitor customer complaints on social media and reach out to provide assistance
5. Inform customers on any new features and its functions
6. Conduct after sales services
7. Follow up with customers to ensure their technical issues are resolved

Job Requirements :

• Fluent in English ( IS A MUST )
• Fluent in another language is a plus (except English & Indonesia)
• Experience as a Customer Support Specialist or similar role is a plus
• Freshgraduate are welcome to apply
• Familiar with Travel industry
• Able to use computer
• Experienced in using help desk software and remote support tools
• Excellent communication and problem-solving skills
• Multi-tasking ability
• Have a good patience and tolerance when handling rough cases