Customer Support

Mengantar Karya Bangsa

IDR2.800.000 - 4.100.000/Bulan

Operasional & Pelayanan Pelanggan Staff Customer Service

Penuh Waktu · Kerja di kantor

Minimal Diploma (D1 - D4)

1 - 3 tahun pengalaman

Persyaratan

Kerja di kantor

1 - 3 tahun pengalaman

Minimal Diploma (D1 - D4)

Tunjangan dan keuntungan

Bantuan tempat kerja
In need of a laptop or certain devices specifically for work? It's on us. We will provide the necessary tools that you need so you can focus on what you do best and get a job done.
Asuransi
Unexpected things may happen at unexpected times. We cover basic insurance costs for you and your loved ones in case of emergencies or unfortunate events. You can also upgrade your plan any time you want.
Pertumbuhan karir
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
Acara team-building
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.

Loker ini dikelola oleh

Skills

Customer Service

Teamwork

Google Sheets

Microsoft Excel

Problem Solving Skills

Communicative

Deskripsi pekerjaan Customer Support Mengantar Karya Bangsa

Job Description :

Memberikan informasi yang akurat dan lengkap mengenai layanan perusahaan.
Merespon pesan masuk dari customer sesuai dengan SOP & SLA yang sudah ditentukan perusahaan
Mengidentifikasi dan menganalisa masalah dan kebutuhan dari user/seller.
Memberikan solusi dari setiap masalah yang dihadapi user/seller.
Membantu proses claim barang yang statusnya retur sesuai dengan SOP dan SLA yang sudah ditentukan perusahaan.
Membangun dan menjaga hubungan baik dengan pihak ekspedisi & seller

Requirement :

Bersedia onsite di Kota Malang.

Pendidikan minimal D3/S1 segala jurusan, Fresh graduate dipersilahkan.
Memiliki pengalaman sebagai Customer Service/Customer Support/Admin Online Shop, mengutamakan di industri logistik & social commerce.
Komunikatif, cekatan, teliti, dan dapat bekerja dengan tim.
Memiliki inisiatif tinggi, analytical thinking yang baik, memahami service excellent & time management, dan target oriented.
Mampu mengoperasikan Ms. Office (Excel) & Google Spreadsheet dengan sangat baik.

Benefit :

Career growth, Salary kompetitif, Bonus/Insentif, Lunch Meal, Unlimited Office Snack, Annual leave, Holiday allowance, BPJS Kesehatan & Ketenagakerjaan

Proses Wawancara

Tahapan dalam proses rekrutmen di mengantar :

Screening CV kandidat
Pre - test kandidat
Interview dengan HR
Psikotes kandidat
Proses offering

Notes

If you pass this stage we will contact you, but if after more than 2 weeks we have not heard from us, we apologize, perhaps you do not match the criteria for the candidates we are looking for.

Mengantar Karya Bangsa

Information Technology and Services

51 - 200 karyawan

Our Company

Mengantar is a growing startup company located in Malang. We are here to assist in the delivery process to ensure packages are delivered successfully, rather than returned. We achieve this by utilizing a platform and monitoring by our customer support team.

Mengantar assists users who conduct both cash-on-delivery (COD) and non-COD sales. While we do not provide couriers directly, we collaborate with expedition services.

To utilize the Mengantar platform, users need to register on the platform and provide the required information. Once registered, users can easily track the package delivery process and communicate with our customer support. Our customer support team communicates with users/sellers, the expedition service (package sender), and buyers throughout the package delivery process until the package reaches its destination.

To learn more about Mengantar, please visit:
Website: www.mengantar.com
Instagram: @mengantar.id
LinkedIn: Mengantar

Alamat kantor

Jl. Borobudur Agung Timur IX no 7, Kota Malang

Galeri Perusahaan

Tips Aman Cari Kerja

Pemberi kerja yang benar tidak akan meminta akun Telegram, top-ups atau pembayaran dalam bentuk apapun. Jangan berikan kontak pribadi, informasi bank, maupun kartu kredit kamu.

Pelajari Selengkapnya

Customer Support

Persyaratan

Tunjangan dan keuntungan

Bantuan tempat kerja

Asuransi

Pertumbuhan karir

Acara team-building

Loker ini dikelola oleh

Skills

Deskripsi pekerjaan Customer Support Mengantar Karya Bangsa

Proses Wawancara

Tips Aman Cari Kerja