Deskripsi pekerjaan Customer Support Omni Hotelier
PT Omni Hotelier Internasional
Are you passionate about technology, customer experience, and hospitality systems? Join our team and become part of a growing hospitality technology company!
We are looking for a Customer Support System who is knowledgeable in hospitality technology, customer support platforms, and has strong leadership potential.
Job Requirements
- Minimum Diploma (D3) or Bachelor's Degree (S1) in Information Technology, Information Systems, Management, or a related field.
- Minimum 1–2 years of experience in Customer Support, Technical Support, or Customer Service, preferably in a technology or SaaS company.
- Familiar with hospitality systems, particularly:
- Booking Engine (BE)
- Channel Manager (CM)
- Property Management System (PMS)
- Experienced in using Omnichannel or Customer Service Management platforms, including ticketing systems, live chat, and customer communication tools.
- Strong troubleshooting, analytical, and problem-solving skills.
- Good communication and coordination skills.
- Leadership skills with the ability to guide team members, monitor performance, and ensure timely issue resolution.
- Able to prepare service reports, document customer issues, and evaluate service quality.
- Proactive, detail-oriented, responsible, and able to work independently or as part of a team.
Compensation & Employment Entitlements
- Competitive Basic Salary and Allowances.
- Monthly KPI Performance Bonus.
- Annual Religious Holiday Allowance (THR).
- Social Security Coverage (BPJS Kesehatan & BPJS Ketenagakerjaan).
- Annual Leave: 16 days per year, available after completing 3 months of employment.
Working Schedule
- 5 Working Days and 2 Days Off per Week.
- Rotational Shifts:
- Morning Shift: 09:00–18:00 WITA (Work From Office).
- Middle Shift: 11:00–20:00 WITA (Work From Office).
- Evening Shift: 13:00–22:00 WITA (Work From Home).
- 📍 Work Location: Bali, Indonesia (for office-based shifts).
