Customer Support (Travel Desk)

Deskripsi pekerjaan

U & I Holidays is a Destination Management Company for Indonesia.

Established in 2009, we yearn persistently to offer the best of the services in a coordinated way for our Travel Trade partners, so that they in turn drive their retail business by offering phenomenal experiences to the end users. Conceptualized by two budding entrepreneurs Shyam Upadhyay & Ashish Indulkar, we assure comprehensive ground handling solutions including viable logistics, prompt local assistance and meticulous resource management to outline a spectacular experience for the discerning traveller.

Job Descriptions :

Give welcoming remarks to guests and ask for feedback

Remind guest program

Handle guest complaints

Build and Maintain Good Relationships with Customers

Monitor and Resolve Service Issues

Record and Track Customer Interactions

Ensure that there are changes to the guest program and inform the Voucher Division

Check if there is a free transfer from the hotel to the airport

Manage Guest Feedback and Satisfaction Surveys

Coordinate with other divisions

Job Qualifications :

High school diploma or equivalent in a related field

Proficient in english both verbal and written

Experience in customer service or a similar role

Strong communication skills, including active listening and clear articulation

Ability to solve problems, alleviate conflicts, and escalate tactfully

Ability to multitask, manage time, and prioritize

Ability to work individually and as a team member

Strong interpersonal skills

Ability to stay calm when customers are stressed or upset

Familiarity with the company's products and services

A positive and professional work attitude

Attention to detail