Deskripsi pekerjaan Customer Support (Team Leader) RAMAI
Responsibilities
-Lead and manage the Customer Support team to deliver excellent service
-Handle and resolve customer complaints professionally and effectively
-Support team members in solving complex customer issues
-Ensure customers receive timely and appropriate solutions
-Monitor team performance and provide guidance and feedback
-Continuously improve service quality and customer satisfaction
Requirements
-Proven experience as a Customer Support Team Leader or in a similar leadership role
-Strong problem-solving skills
-Excellent communication skills
-Strong customer-oriented mindset
-Experienced in handling customer complaints professionally
-Able to communicate in English (spoken and written)
-Strong leadership and team management abilities
