Customer Support Specialist

PT Global Inovasi Ventura

Perusahaan tidak menampilkan gaji

Penuh Waktu · Kerja di lokasi

Pengalaman kurang dari 1 tahun

Lowongan ini telah ditutup

Persyaratan

Kerja di lokasi

Pengalaman kurang dari 1 tahun

Skills

Fast Learner

Customer Relations

Tech Savvy

Customer Engagement

Detailed Oriented

Analytical Skills

Strong work ethic

People Oriented

Good Communication Skills

Fluent English Both In Spoken And Written

Benefit Kerja

Annual Leave

Health Insurance

Loker ini dikelola oleh

Rekruter

Deskripsi pekerjaan Customer Support Specialist PT Global Inovasi Ventura

Requirements:

- Min D3, related technical support field, or equivalent job experience.

- Able to operate Microsoft Office well

- Able to work independently as well as a team player

- Fluent in English in both writing and speaking

- Having positive attitude

- Tech Savvy person

- Good analytics and problem solving skills

- Experience working with ticketing system (i.e. Freshdesk, Trello)

Job Desk:

- Assist clients to solve their problem via chat, email, phone call, and video call

- Handle multiple support tickets at the same time

- Determine inquiry/problem resolution requirements

- Record events or problems into issue management system

- Escalating technical issues to the relevant parties when needed and following up till the issues are closed

- Create and maintain documentation for supported systems

- Documenting resolutions to prevent future Problems

- Collaborate with QA team and developers to ensure product quality

PT Global Inovasi Ventura

11 - 50 karyawan

About Global Inovasi Ventura:

Global Inovasi Ventura is a start-up company based in Yogyakarta. We create solutions for the real problem faced by companies, and eliminate the problem by automating the company processes with our solution platform.

Our product is an HR systems which provides a solution to automate human resource process. And our second product is a digital form automation which provide solution to automate every process, transforming paper forms into digital forms.

Working in Global Inovasi Ventura

You can expand your skill or even get the chance to learn new skills as we also provide you with training that you need. We work like a family with the friendly, kind, and great coworkers.

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