Persyaratan
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Skills
Deskripsi pekerjaan Customer Support Manager PT Global Inovasi Ventura
- Min D3, related technical support field, or equivalent job experience.
- Proven experiences to lead, manage, and develop support team, at least 2-3 years
- Fast learner and proactive
- Fluent in English in both writing and speaking
- Creative person that able to build positive and growing environment especially in support team
- An ability to stick to strict deadlines
- A keen eye for detail and a very organized person
- Great analytics and problem solving skills
- Experience working with ticketing system (i.e. Freshdesk)
- Willing to work in Yogyakarta
- Implements and maintains policies and procedures on application support services.
- Manages the team to ensure that all support or service requests are dealt with according to the agreed procedures.
- manages external providers with the technical support for the software application.
- Communicates and negotiates with stakeholders and external parties on application support related matters.
- He/She reviews periodic reports on the issues raised and resolved and identifies trends of issues raised
- Lead and oversee the development level of each team member.
- Monitor and review service levels.
- Negotiate with service provider on the cost and scope of changes.
- Schedule change analysis in accordance with business down periods and periods of business-critical activities.
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