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Customer Support Administrator

PT Asta Bumi Cipta
Rp5.000.000 - 5.800.000/Bulan
Operasional & Pelayanan PelangganStaff Customer Service
Kontrak · Kerja di lokasi
Minimal Sarjana (S1)
Pengalaman kurang dari 1 tahun

Persyaratan

Kerja di lokasi
Pengalaman kurang dari 1 tahun
Minimal Sarjana (S1)

Skills

Communication Skills

Active Learning

Administration

Benefit Kerja

THR

Work Insurance

Health Insurance

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PA
PT ASTA BUMI CIPTA

Deskripsi pekerjaan Customer Support Administrator PT Asta Bumi Cipta

Key Responbilities:

  • Proactively handle and follow up on leads via WhatsApp, email, and digital channels
  • Guide users seamlessly through the pipeline Sign Up ➡️ Draft ➡️ SME Report
  • Maintain accurate CRM data, status updates, tags, feedback, and follow-up records
  • Identify and coordinate qualified leads with the Business Development team
  • Address basic customer questions and identify their specific needs
  • Prepare structured daily and weekly activity reports

Qualifications:

  • Minimum Bachelor Degree S1 with experience in Customer Service or Customer Support fields
  • Solid understanding of CRM systems and high accuracy in data management
  • Warm and persuasive communicator able to build quick rapport and guide users through chat
  • Proactive and resilient in handling high-volume leads and repetitive follow-ups
  • Quick learner who is willing to understand new products and business processes
  • Driven by a strong customer success mindset focused on helping and owning leads until a clear outcome
Tentang Perusahaan
PT Asta Bumi Cipta
PT Asta Bumi Cipta
Mechanical or Industrial Engineering
51 - 200 karyawan

OUR MISSION is to become YOUR ULTIMATE SOLUTION, aligning with the company’s long-term vision of being the Most Trusted Corporate Supplier in Indonesia. PT Asta Bumi Cipta serves as the master of all trades, offering a comprehensive solution to fulfill your every procurement need.

Established in February 2016, Asta was born from the vision of its founders, who, while working as engineers in the energy sector, recognized the challenges and complexities within procurement processes. This realization sparked the idea and opportunity for Asta to bridge the gap between supply and demand.

With our motto “Not just a regular dealer or intermediary,” Asta distinguishes itself and thrives even amidst market turmoil.

Alamat kantor

Menara Cakrawala 9th Floor, North Wing, Unit 904, Jl. M.H. Thamrin No.09 , RT.2/RW.1, Kebon Sirih, Kec. Menteng, Central Jakarta 10340

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Pelajari Selengkapnya

Customer Support Administrator

PT Asta Bumi Cipta