Persyaratan
Tunjangan dan keuntungan
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Jam kerja fleksibel
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Opsi kerja jarak jauh
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Asuransi kesehatan
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Acara team-building
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Skills
Deskripsi pekerjaan Customer Success Specialist Nimbly Technologies
- Develop expertise in the Nimbly digital platform
- Conduct client product training sessions
- Work with clients and internal business partners to gather project requirements and coordinate with technical support to ensure setup and implementation of products meet client expectations
- Respond to client inquiries, requests and coordinate with internal business partners to ensure client satisfaction
- Proactively engage clients, and work closely with account base users to verify they are trained and effectively drive adoption of the product on a consistent basis
- Analyze assigned accounts, identify main decision-makers to determine growth areas, and create and assign those opportunities to the appropriate salesperson
- Ensure department metrics are achieved including goals for client satisfaction and revenue
- Analyze, design, and implement new processes and procedures to maximize efficiencies
- Achieve a high rate of renewal across an assigned customer base
- Train new success specialists
- Minimum 3 years experience managing account relationships
- Proven track record of previous experience in developing relationships, exceeding goals and establishing credibility with key clients and accounts
- High level of comfort with technology and ability to learn new technologies quickly
- Excellent written and verbal communication skills
- Motivated by the opportunity to be part of a fast-moving, entrepreneurial team
- Experience supporting the enterprise software industry strongly preferred
- Competitive net salary and private insurance
- Remote work with flexible working hours
- Dynamic and fun working environment
Tips Aman Cari Kerja
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