Customer Success Specialist (Tele-MoM | Minutes of Meeting)

Customer Success Specialist (Tele-MoM | Minutes of Meeting)

Are you detail-oriented, proactive, and confident in managing client communications?

We’re looking for a Customer Success Specialist to support lead management, client coordination, and post-meeting follow-ups in a dynamic work environment.

Fokus Target as a modern demand generation and digital agency that is already recognized by Top companies such as Lenovo, Grab, Microsoft, IBM, Cisco, SAP, Tech Data, NetApp, etc is growing rapidly from 3 employees to 60 employees in less than 3 years. We are also able to pivot our business during a pandemic and grow even stronger by keeping adding teams and launching new services.

What You’ll Do:

• Follow up on verified leads and coordinate scheduling for meetings between clients and users

• Support client meetings, prepare Minutes of Meeting (MoM), and distribute them via email aligned with pipeline and business needs

• Ensure accuracy and completeness of user contact data, including updates in the system

• Monitor and track post-meeting progress, ensuring all lead statuses are updated accordingly

• Proactively remind clients to follow up on leads when there is no progress or action

• Conduct “last effort” follow-ups for inactive leads (over 2 months) and update status based on user clarification

• Ensure completeness of WON leads data (e.g., limit value, effective date) and coordinate with Sales/client team

• Follow up with users and clients regarding transaction issues or inactive usage (e.g., service not yet used, payment issues, etc.)

• Prepare and submit follow-up reports into the client tracker regularly

• Proactively generate new leads and utilize downtime (e.g., no scheduled meetings) to conduct outreach and follow-up calls

What We’re Looking For:

• Fluent in Thai or Vietnamese (MANDATORY)

• Proficiency in Bahasa Indonesia and English (spoken & written) is preferred

• Minimum Diploma (D3) or Bachelor’s Degree (S1) in any major

• At least 3 years of relevant experience

• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Docs & Sheets)

• Comfortable using email and internet-based tools

• Strong attention to detail and excellent organizational skills

• Ability to manage multiple tasks in a structured manner

• Strong analytical thinking and problem-solving skills

• Excellent communication skills with high initiative

• Enjoys interacting with people and able to coordinate effectively

• Capable of decision-making, research, and report preparation

*Candidates without Thai or Vietnamese language skills will not be processed.

Why Join Us?

• Be part of a collaborative and fast-growing team

• Gain exposure to client management & business operations

• Opportunity to grow your career in Customer Success