Customer Success Operations Intern

Kinobi AI is a Singapore-based company dedicated to transforming higher education by helping universities go beyond just academics. We focus on holistic student success, leveraging AI-powered solutions to ensure that students are well-prepared for their careers. We're looking for individuals who share our vision and want to make a meaningful impact in the future of education

Our purpose is to:

• Empower institutions to guide their beneficiaries toward meaningful employment opportunities through AI-driven solutions
• Demonstrate to the world that a global AI-powered B2B SaaS enterprise can be successfully built from Southeast Asia

About the Role:

We’re looking for a proactive, high-initiative, and detail-oriented Customer Success Operations Intern to join our dynamic team at Kinobi. You’ll play a key role in supporting internal operations, assisting the Customer Success team, and ensuring our users have a smooth experience. If you thrive in fast-paced environments, love working cross-functionally, and are eager to learn, we’d love to meet you!

Key Responsibilities:

• Assisting in administrative tasks such as uploading customer data into the system.
• Responsible for creating university, student, and company accounts.
• Working with cross-functional teams to ensure smooth operations and customer success.
• Creating meeting minutes during internal and external discussions.
• Updating trackers and communicating or escalating tasks or issues with other teams.
• Sending email blasts to inform customers of important information, such as credentials to access the system.
• Operating the internal dashboard and helping with uploading assets to the cloud system.
• Collecting and analyzing data from dashboards.
• Supporting Performance Report preparations by gathering insights from multiple stakeholders and data points.
• Coordinating with technical teams for data collection and RCA (Root Cause Analysis) investigations.
• Monitoring email inbox, responding to inquiries from external stakeholders, and addressing technical/non-technical issues.
• Creating visually engaging and informative workshop decks from scratch.
• Collaborating with the Customer Success team to develop and execute implementation plans for the Service Management project.
• Being open to learning new skills and knowledge throughout the internship.

Qualifications:

• Are currently in your final year of study (no remaining classes to attend) or a fresh graduate from a business, marketing, or related program.
• Are based in Jabodetabek.
• Are active in organizations or committees and used to managing tasks and projects.
• Have strong communication and relationship-building skills.
• Are detail-oriented and able to manage multiple tasks simultaneously.
• Have excellent problem-solving and analytical thinking.
• Have the ability to coordinate with cross-functional teams to drive customer success.
• Proactive team player with high initiative and the ability to act without waiting for directions.
• Work well in a team and collaborative environment.
• Are proficient in Microsoft Excel, Google Suite, and cloud-based tools.
• Are eager to learn and contribute to the team's success.
• Are fluent in English, both spoken and written.
• Familiarity with customer success metrics and processes is a plus.

Additional Information:

• All interviews and communication will be conducted in English.
• Only shortlisted candidates will be contacted.