Customer Success Manager
Deskripsi pekerjaan Customer Success Manager 99.co
We are looking for a Customer Success Manager who is able to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
What you will do:
- Determine plan and success metrics for the team
- Define and improve Customer Success processes and SOPs
- Manage and monitor daily targets and issue handling by Customer Success team
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle and communicate customer complaints to the related stakeholders, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Take the extra mile to engage with customers
Requirements
- Proven customer support experience or experience as a Client Service Representative
- At least 3 years of proven experience as a leader/ supervisor for customer service or customer support
- Track record of over-achieving targets
- Strong phone contact handling skills and active listening
- Ability to remain calm and respond positively and effectively to every situation
- Ability to always actively looking for new ways to improve customer experience
- Excellent communication and presentation skills; effective reporting
- Excellent analytical thinking and able to work with data processing tools (excel or spreadsheet)
- Creativity & proactiveness to keep improving self, the team, and the company
- Detail-oriented, ability to multitask, prioritize, and manage time effectively
- Bachelor degree
Skills wajib
Tentang Perusahaan
“WHAT WE DO IS MORE THAN JUST A JOB, IT IS A MISSION”
Property is the single largest financial decision anyone would make in their lifetime, and, on average, it accounts for over half of the assets of most families. It is how most people accumulate wealth, for their children, for healthcare, for retirement. More importantly, it is where one grow their family and build their career.
99.co’s mission is to use technology, design and data, to help the 99% make the best decision when finding a home.
By providing the largest set of listings in the market, and designing easy beautiful tools and synthesizing data to help property seekers search for, learn about, sieve through and compare thousands of potential options, 99.co help to make that journey reliable, easy and trustworthy.
To put it simply, 99.co mission is to be – Your Way Home.
Galeri Perusahaan
Questions That You Might Have In Mind
Apakah ini penipuan atau tidak ya ?
ASIAPHONE INDUSTRY*
( perusahaan Industri Yang Memproduksi Sparepart / Suku Cadang Handphone )
*No : XXVII / SP / PT-AI / 05 / 2022
*Hal : Panggilan Test & Interview Kerja
*Posisi : Staff Administrasi / Operator Produksi / Packing Barang / Driver / Security / Secwan
Kepada
Saudara/ri
Di tempat
Dengan ini kami sampaikan dari pihak HRD PT ASIAPHONE INDUSTRY Mengundang Saudara/ri untuk hadir dalam Proses Test & Interview kerja untuk Pada :
Hari : Selasa
Tanggal : 17 Mei 2022
Pukul : 07.30 s/d 11.00 Wib
BERTEMU : IBU NURUL AGUSTINE,S.Psi
Alamat Seleksi :
( Komplek Perkantoran Ngurah Rai Park )
Jl. I Gusti Ngurah Rai No.88 kav 21 RT 007 / RW.004 Bintara Kec.Bekasi Barat,Kota Bekasi Jawa barat 171334
Maps: https://goo.gl/maps/Rti9RR8mxxeEWEje7
Rute :
Bisa naik kereta turun di Stasiun Cakung lanjut naik ojek online ke alamat kantor.
Catatan :
1. Membawa berkas lamaran kerja ( surat lamaran kerja,FC ijazah / SKL,FC KTP,FC SKCK,Daftar Riwayat Hidup,Foto 4X6 ( 2 Lembar ),FC surat pengalaman kerja
2. Berpakaian Rapih dan sopan
3. Di harapkan hadir 10 menit sebelum waktu Test & Interview di mulai
Harap Konfirmasi kehadiran anda :
SIAP HADIR / NAMA LENGKAP / POSISI
Bagi anda yang siap hadir untuk mengikuti proses Test dan interview kerja.
Terima kasih,
IBU NURUL AGUSTINE,S.Psi
( HRD PERSONALIA )
Kontrak kerja part-time
Saya saya seorang mahasiswa, saat ini saya sedang part time di salah satu PT yang bergerak di bidang F&B, saya ingin mengajukan permohonan resign karena akan melaksanakan KKN, akan tetapi kontrak kerja saya sampai dengan 2023, apakah ketika saya mengajukan resign akan terkena membayar pinalti kontrak kerja ? Dalam kontrak perjanjian kerja tersebut tidak disebutkan mengenai hal ini...
Mohon bntu ni penipuan apa bkn soalnya besok sya di sruh dateng ke alamat itu
*UNDANGAN WALK INTERVIEW*
*KERJA LANGSUNG DARI RESTAURANT ICHI SUSHI*
Sehubungan Dengan Adanya Lowongan Kerja Di Restoran Kami Maka dengan ini Kami Mengundang Anda Besok Untuk Mengikuti *INTERVIEW KERJA* Sekaligus *PENEMPATAN AREA KERJA BERTEMU IBU SUSI ANJANI BAGIAN (HRD) PERSONALIA DITEMPAT PADA :*
*HARI*: *SELASA 17 MEI 2022*
*JAM : 07:00 PAGI s/d 12:00 SIANG*
*ALAMAT INTERVIEW* :
Jl. Raya Kodam 35,RW.8, Sumur Batu, Kec. Kemayoran, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10640
*GOOGLE MAP:*
https://maps.app.goo.gl/SauKtvmtTC1kn8sk8
Posisi Yang Tersedia :
1. Waiter/s
2. Chasier
3. Cliening servis
4. Steward/Cuci piring
Fasilitas
- Gaji Pokok 3,8 - 4.6 Jt/Bln
- Uang makan Dan Transportasi 60 Rb/Hari
- Lemburan
- Bpjs Tenaga kerja/kesehatan
- Atribut/Seragam Resto
- Jenjang Karir
- MES /Tempat tinggal Bagi yang jauh
PERSYARATAN YANG DIBAWA:
●FC KTP atau KK ( boleh pakai Resi ).
●FOTO 3X4 2 lembar.
●FC IJAZAH Terakhir (bisa tanpa ijazah)
●Surat lamaran
●Daftar Riwayat hidup (CV)
●Alat tulis (pulpen)
(( *Jika Surat Lamaran Belum Siap Dapat Menyusul Dengan Cara Cukup Bawa Foto Copy KK & KTP*))
*BERPAKAIAN KEMEJA BEBAS DAN RAPIH WAJIB PAKAI MASKER*
✓ Boleh ajak temen yang belum bekerja untuk ikut *INTERVIEW KERJA*.
√ Penempatan Kerja Sesuai Domisili Anda
√ Tersedia Mess / Tempat Tinggal Dan Dapat Makan
Bls *SIAP HADIR/TIDAK HADIR*
HORMAT KAMI
______________________
*IBU SUSI ANJANI*
*HR DEVELOPMENT*
