Deskripsi pekerjaan Customer Success Manager Revcomm
About RevComm, Inc.
RevComm is one of the fastest growing Unicorns in Japan. Our mission is 'Reinventing communication to create a society where people think of others'. At first, we are providing a cloud IP-phone powered by conversation intelligence platform which increases sales conversion rate while decreasing education & communication costs.
We have been granted various awards such as Forbes Japan Start-up of the year, EY Innovative startup, Japan Venture Awards, Google for Startups, TechCrunch Tokyo, AWS summit Tokyo, and Tokyo Metropolitan Government's World Competition etc. MiiTel has been used by more than 18,000 users in the first two years of service release.
Our mission
～Reinventing communication to create a society where people think of others～
We develop the latest voice technology leveraging Artificial Intelligence to eliminate friction in communication and create a society where people can better communicate with each other.
VALUE
H appiness ： Always smiling
A ccountability ： Trusted by people & society
P assion ： Passionate
P rofessionalism ： Deliver intrinsic value to the world
Y outhfulness ： Flexible and creative.
Main Business
- Our challenge is to reinvent communication to create a society where people think of others. Most recently, we have been developing AI x Voice x Cloud software/database, and as our first corporate service, we are providing cloud IP phones equipped with voice analysis AI to visualize Sales & CS communication.
- [Sales increase] Real-time scoring of Sales & CS talk, automatic transcription & summary, sharing of excerpts and more. It helps to improve communication quality between related parties and increase appointment rates, conversion rates, and customer satisfaction rate all at once.
- [Cost reduction] Reduce training costs by visualizing Sales & CS talks with AI and quantitatively evaluating the issues of each representative.
- By integrating with CRM/SFA, man-hours for after call work, management, and incoming/outgoing calls will be reduced, and productivity will be improved.
- By eliminating hardware such as telephones and PBXs (phone server), fixed costs are greatly reduced.
- The core target segment is the inside sales and customer success which is rapidly growing recently. Within two years of the service launch, we have grown to about 800 companies and more than 18,000 users due to fast product development using cutting-edge technology and successful market strategies.
Business domain
- The first market area we will tackle is the B2B Inside Sales & CS market.
- There are three steps in business strategy:
1st Step: Sales Optimization,
2nd Step: Meeting Optimization, (we are here)
3rd Step: Business Decision Optimization. Ultimately, we will build a platform to create AI for business decision making.
- In B2C, we would develop voice UI services such as communication bots in mid-long term.
Job Details
- You will be responsible for all tasks related to building the CS team.
- You will be in charge of all aspects of CS (hiring, training, ensuring organizational structure and of course customer success!).
Challenges
- Since we will build business from scratch in Indonesia, you can experience starting new startup leveraging the sufficient resource from Japan.
- You will be involved in the sales of the latest AI technology with SaaS model.
- You will be involved in the early-stage Unicorn that is growing exponentially.
Organizational structure
Establish from scratch. In Japan, we have expanded 20 to 100 people in a year.
Essential Requirements
Skill Set [Hard Skill]
- Experience and ability to manage a CS team for B2B software.
- Leadership experience and ability to lead a team and make team members execute instructions.
Soft Skill
- Goal/achievement thinking
- Proactivity and breakthrough ability
- Ability to up-sell/cross-sell
- Ability to be liked and relied upon by members
- Commitment to pursue productivity continuously
- Think/communicate Logically
Welcome Requirements
- Experience in CS of B2B software with LTV/CAC in mind.
- Experience in CS of SaaS or IT system for enterprise.
- Experience in both sales and CS.
- Experience of working in a startup.
What we are looking for
- The ability to work well in a team environment.
- The person who is good at thinking and communicating logically.
- High motivation for personal growth.
