Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
This job post is managed by
Skills
Job description for Customer Success Executive at FireGroup Technology
- – You will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.
- Be the customer’s first point of contact. You are their advocate and champion and work directly with our Product team to help improve our products (feature requests, improvements, bugs)
- You will help customers maximaximize value with absolute knowledge of the products
- High levels of quality customer engagement ensuring they reach success as soon as possible
- A continuous approach to actively growing the community of customers
- Identify opportunities for growth and up-sell/cross-sell customers to higher plan/another product.
- Respond to support queries, provide answers and be the go-to guide
- Management of Customer Relationship Management (CRM) and other platforms related to delivering customer success
- You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary
- Good English communication skills both verbal and written
- An individual that is passionate and highly motivated to meet and exceed both personal and professional targets
- Meticulous in your approach whilst having the ability to prioritise workload ensuring the management of many tasks at once, with a calm and level headed approach
- Highly adaptable and quick to learn new information
- Strong listening skills and ability to understand others’ viewpoints
- Possess a strong work ethic and relentless attitude to achieve success
- High levels of tenacity and desire to go above and beyond
- Open to a culture of innovation, professional development and collaborating with others in a team
- Importantly, an honest and transparent attitude to work and others
- Educated to degree level or equivalent
- Have opportunity to work with overseas clients
- Join the dynamic, young and friendly project team
- Attend product training before working with clients directly
- Have the stable career path
- Attractive salary, based on skill and experience
- Additional bonus performance-based monthly in addition to 13-month bonus
- Regular technical & soft skill training
- Providing Free coffee, tea, candy.
- – Happy events: kick off, birthday, Moon party
- – Technical seminar in the company
- – Support for all sports activities: Football, Yoga,..
- – Yearly company trip
- – Salary raises by work performance every January
- – All insurances according to Vietnamese Labor law
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