Deskripsi pekerjaan Customer Success and Operations (Executive) Kopi Date
[This is an English speaking role - please only apply if you are fluent in English]
Location: Remote-based role
Target Audience: Singapore Market
Who should apply: English speaking, executing leaders.
Kopi Date is on a mission to help people build healthy, meaningful relationships. As part of the Customer Success & Operations, you'll play a central role in shaping how our members experience Kopi Date: from their very first onboarding call to becoming long-term, engaged members.
Your day-to-day will be varied and rewarding - from conducting consultative sales, guiding members, to finding ways to improve our experience and help drive retention and growth.
You'll be part of a small but talented team of executing leaders: people who take ownership, drive ideas forward, and make a real impact on something that matters.
What You'll Do:
- Run consultative sales calls with new members: welcoming them to Kopi Date, setting expectations, and making them feel excited about their journey with us
- Provide thoughtful customer support: be the person our members trust when they need help, with clear and timely communication and advise while handling and realigning dis-satisfications
- Drive member retention: build relationships with members, follow up proactively, and create moments of delight that keep them engaged
- Improve how we operate: spot gaps in the member experience and work with the team to fix them
- Support growth: You'll help prospective and existing members see the value of Kopi Date through genuine relationship-building and persuasion
Who You Are
A strong executor. You get things done. You don't wait to be told, and you don't leave tasks half-finished. When you say you'll do something, it happens.
A strong communicator. Excellent English, written and spoken. You're clear, warm, and professional. You respond quickly and you don't leave people hanging.
Genuinely people-oriented. You care about our members as real people. You understand what it takes to build healthy relationships and you bring that empathy into every interaction.
Coachable and hungry to learn. You take feedback well, apply it fast, and visibly improve week over week. You ask questions when you're stuck rather than going quiet.
Comfortable in a startup environment. Early-stage startup life means the work isn't always glamorous. You're energised by that, not put off by it.
A natural relationship builder. Whether it's a member or a teammate, people trust you and enjoy working with you.
Why Join Us?
Fast career growth and competitive compensation based on merit, with a clear path to profit-sharing and partnership at Kopi Date for those who grow with us.
Work directly with founders who advocate a growth oriented culture that encourages all to be the best version of ourselves.
