Customer Service

PT NAPAK TILAS SENI, better known as Tulola Jewelry, has been at the forefront of luxury jewelry design since its inception in 2007. Founded by designer Sri Luce-Rusna, Tulola Jewelry has grown from a studio focused on one-of-a-kind pieces to a respected brand that partners with artisans to create exquisite, handcrafted jewelry. Located in Kuta, Kab. Badung, Bali, Tulola Jewelry seeks to expand its team of dedicated professionals who share our passion for craftsmanship and excellence. This position offers an excellent opportunity for individuals who are detail-oriented, customer-focused, and committed to delivering exceptional service. Join us in creating memorable experiences for our customers through outstanding service and support.

As a Customer Service Representative at Tulola Jewelry, you will play a pivotal role in enhancing the customer experience. Your primary responsibilities will include handling customer inquiries and complaints, providing detailed information about our products, and ensuring customer satisfaction. You will also assist with order processing, manage customer relationships, and contribute to the continuous improvement of our customer service standards. Your ability to communicate effectively and solve problems efficiently will be crucial in maintaining strong customer relationships and contributing to the growth of our brand.

To be considered for this role, candidates should possess the following qualifications: Female applicants with a minimum of SMA/SMK education level are encouraged to apply. Applicants should have between 1 to 3 years of experience in customer service roles. Essential skills required include customer service, problem-solving, customer support, customer relationship management, and strong communication skills. Tulola Jewelry values diversity and welcomes applications from individuals who meet these criteria and are eager to contribute to our ongoing success. We offer a supportive work environment and opportunities for career growth.