Deskripsi pekerjaan Customer Service J&T Cargo Indonesia (PT Global Yimi Cargo)
Job Description
- Handle and resolve ticket complaints and delivery issues from the partner ticketing system Shopee (CSI)
- Analyze investigations related to claims and arbitration.
- Maintain customer satisfaction by providing excellent service.
Job Requirements
- Good communication skill
- Experience in the Customer Service Logistic/Ecommerce min 2 years
- Having a good knowledge about customer service, detailed level, agile and work with under pressure.
- Able to handling complaints and provide feedback for customers as problem solving skills.
- Accoustomed to working with a team, willing to shift system and work on holidays.
