Deskripsi pekerjaan CUSTOMER SERVICE PT Epic Koding Bali
CUSTOMER SERVICE
Company: PT Epic Koding Bali (Koding Next Bali)
Location: Bali, Indonesia
Employment Type: Full-time
Work Location: Office-based
About the Role
Koding Next Bali is looking for a Customer Service team member to support our students, parents, and customers. You will be responsible for handling customer inquiries, providing information about our programs, following up with prospective customers, and supporting the day-to-day customer experience.
This role combines customer service and basic sales responsibilities, so strong communication and interpersonal skills are important.
Responsibilities
• Respond to customer inquiries through WhatsApp, phone calls, and other communication channels.
• Provide accurate information about Koding Next programs, schedules, and services.
• Handle customer concerns and assist in resolving issues.
• Follow up with prospective and existing customers.
• Conduct basic sales activities and identify potential customer opportunities.
• Maintain accurate customer information and communication records.
• Support front-desk and in-person customer service when required.
• Communicate with customers in both English and Indonesian.
• Coordinate with internal teams to ensure customer requests are handled appropriately.
• Perform other administrative and customer service-related duties as required.
Requirements
• Minimum S1 (Bachelor's Degree) in any field.
• Good spoken and written English is required.
• Fluent in Indonesian.
• Strong verbal and written communication skills.
• Customer-oriented with a professional manner.
• Comfortable communicating via WhatsApp, phone, and in person.
• Basic sales skills and willingness to follow up with prospective customers.
• Good organizational and problem-solving skills.
• Proficient in basic computer applications.
• Familiarity with Google Workspace is preferred.
• Fresh graduates are welcome to apply.
What We Offer
• Training and onboarding.
• Professional development opportunities.
• Structured and supportive working environment.
• Opportunity to work in an international education company.
• Career development opportunities within Koding Next.
