Customer Service

PT. Saueressig Engraving Indonesia

Is Hiring Customer Service

Key Responsibilities:

• Create and maintain cylinder master data for new orders, complaint jobs, and intercompany (IC) transactions in SAP.
• Process Quotation in accordance with customer requirements.
• Monitor and control order lead times to ensure timely order fulfillment and customer satisfaction.
• Maintain and update active order overviews, including printing cylinder, embossing, and daily production status reports.
• Coordinate and monitor reproduction files received from Saueressig Plant in Germany and Poland to ensure on-time processing.
• Updating Overview List of active orders (Printing Cylinders and Embossing Job) and Production Daily Overview.
• Coordinate with internal departments, including Sales, Production, Planning, Repro, and Finance, to ensure smooth order execution and timely issue resolution.
• Prepare and maintain monthly report for customers.
• Process credit memos for complaint cases and complete the required 8D documentation in the system.

Requirements:

• D3 / S1 all majoring.
• Fresh graduates are welcome.
• Good level of written and spoken English.
• Understand customer requirement and expectations.
• Having basic knowledge of design applications will be an added value.
• Strong data skills, with the ability to work with data, and advanced proficiency in Microsoft Excel.
• Willing to work at PIER Pasuruan.