You’re excited about this opportunity because you will…
• Understand company policies, proactively response to user from all of communication channels
• Resolve sophisticated problems for customers quickly and with the highest quality over the phone in a heavy phone volume environment
• Learn and master multiple systems (knowledge base, internal tools, contact management system)
• Be a subject matter expert on all thing’s rider and eater
• Be the voice of the customer
• Escalate issues appropriately and drive them to resolution
We’re excited about you because you have…
• 2+ years of customer-facing experience supporting customers in-person or on the phone
• Passion for helping people and crafting support experiences that exceed customers' expectations
• Excellent critical thinking and problem-solving skills
• Previous experience in a concierge-level / white-glove support environment
• Ability to multitask, prioritize, and handle time-optimal
• Excellent written and verbal communication skills
• Excellent interpersonal skills, integrity, and follow-through on tasks
• Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve support practices
• Positive outlook and ability to quickly adapt to change
• Ability to work weekend and evening shifts are required
Why You’ll Love Working at Delichill:
• We are strategic: We believe the only way to predict the future is to build it. Creating solutions that will change our company and our industry is what we do -- on every project, every day.
• We are learning: We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We offer great compensation packages including attractive salary and other allowances