Customer service
Perusahaan tidak menampilkan gaji
Penuh Waktu · Kerja di kantor
Minimal Sarjana (S1)
1 - 3 tahun pengalaman
Lowongan ini telah ditutup
Persyaratan
Kerja di kantor
1 - 3 tahun pengalaman
Minimal Sarjana (S1)
Loker ini dikelola oleh
UU
Unitek Unitek
Online 3 hari yang lalu
Skills
Deskripsi pekerjaan Customer service PT Unitek Timur Indonesia
Requirements :
- Bachelor's degree in any major
- Have more than 1 year experience (in Financial Technology Industry is an advantage)
- Proficiency in Microsoft Office and customer service software
- Proficiency in English both writing and verbal
- Able to work under pressure, good communication skill, and able to swiftly create solution after coordinating with customer
- Having a good communication and problem solving skills
- Able to work in fast moving Industry (financial service/payment solutions)
Job Responsibilities :
- Carry out duties as customer service in accordance with established SOPs to maintain customer loyalty and comfort for example : solving email/ WhatsApp / online call complaints, immediate response with related department to guarantee Customer problems are solved.
- Collecting and managing information, customer complaints to be used as company analysis.
- To have deep understanding on the Product and itsflow, comprehend any changes regarding the product in a timely manner, and cooperate with the product department in product testing and other tasks.
- Manage document administration and document filling properly and neatly
- Manage daily, weekly, and monthly report
- Undertake and execute another task assigned by the superintendent
- Maintain the confidentiality of documents and data
Tentang Perusahaan
PT Unitek Timur Indonesia was established in 2022. We specialize in seamless and secure payment solutions for businesses in the digital economy with business field registered as Payment Service Provider (PJP).
With our expertise, businesses can streamline their payment processes and enhance customer experiences.
Alamat kantor
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