Deskripsi pekerjaan Customer Service PT Guna Solusindo Utama
PT. Guna Solusindo Utama (known as YARD Financial Solutions) are seeking an experienced Customer Service to join the dynamic team. This full-time position is based in Badung, Bali, and will be responsible for providing comprehensive accounting and administrative support to the company's client.
What you'll be doing
- Provide clients with information regarding the company's products, services, pricing, and procedures in accordance with applicable policies.
- Respond to client inquiries and complaints, and provide initial solutions in accordance with the company's Standard Operating Procedures (SOP).
- Escalate client issues to the relevant department when they are beyond the scope of authority.
- Request the necessary information or documentation from clients to support the service process.
- Follow up with clients regarding the status of their requests, complaints, or ongoing service processes.
- Access and update client information in the system in accordance with the assigned access rights.
- Schedule or coordinate meetings, services, or site visits based on operational requirements.
- Coordinate with the relevant departments to ensure the timely and effective resolution of client issues.
What we're looking for
- Graduated from S1 Ilmu Komunikasi, Hubungan International, Manajemen, Administrasi Bisnis/Niaga, Pariwisata& Hospitality Management
- Has experience As Customer Service, Client Relation,Front Office min 1 Year.
- Customer-focused.
- Strong time management skills.
- Minimum proficiency in English (demonstrated by a TOEFL score equivalent to CEFR B1–B2 level) and Bahasa Indonesia.
- Understanding of administrative processes and procedures.
- Experienced in organizing and managing documents.
What we offer
At YARD Financial Solutions we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary (IDR 5 - 6 Million nett), we offer a comprehensive benefits package Tax and BPJS (Kesehatan & Ketenagakerjaan) full covered by Company, Free training (If needed). Our company culture encourages work-life balance, with a career growth environment and a focus on employee well-being.
