Customer Service

Jago Coffee

IDR100 - 200/Bulan

Operations

Full-Time

1 - 3 tahun pengalaman

Skills

Customer Service

Customer Relations

Customer Support

Customer Experience

Deskripsi pekerjaan Customer Service Jago Coffee

Job Summary
As a Customer Service Admin, you will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency

About the role
Answering questions about a company’s products or services
Providing proactive customer outreach
Handling customer complaints with speed and professionalism (Whatsapp, Call, Email, IG, Apps)
Data entry and research as required to troubleshoot customer problems
Collecting and analyzing customer feedback monthly basis
Responding to customer reviews

Key Skills / Experiences
The last level of education is D3 – S1 in all majors
Have 1-year experience in administration, customer services, client services and/or operational experience – Fresh Graduate are welcome to apply
Problem solver and strong analytical thinking
Strong customer service skills, cooperative attitude, ability to multi-task & working detail oriented
Willing to work overtime – if needed
Willing to WFO (Kuningan, South Jakarta)

About Jago
Jago is a new mobile retail company where we leverage custom-designed electric carts to deliver goods and services to our customers. We’re focused initially on coffee and delivering the best quality coffee beverages to the market through our owner, operator model where every Jago cart operator is also a barista who knows everything about coffee and can provide a cafe-like experience wherever our customers are.
We’re a startup based in Jakarta, Indonesia and it’s where our product and service is available. We’re a small team of engineers, designers, operations, marketing, barista, and product. We’re passionate about quality coffee beverages and about empowering the micro-entrepreneurs of Indonesia by giving them tools and knowledge to provide the best products and hospitality to consumers around the nation.

Jago Coffee

51 - 200 karyawan

Jago Coffee merupakan mobile kafe yang menyediakan kopi berkualitas dengan harga terjangkau. Kami menawarkan pesanan langsung dan grab-and-go, yang menawarkan layanan penjemputan dan pengiriman untuk kopi berkualitas tingkat kafe langsung ke konsumen. Kami menamakan barista kami "Jagoan" dengan harapan memiliki barista yang berkualitas dan selalu memberikan service terbaik kepada konsumen.

Alamat kantor

Jalan Karet Pedurenan Al Barokah #12A, RT.3/RW.6, Kuningan, Karet Kuningan, Setiabudi, South Jakarta City, Jakarta 12940

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