Deskripsi pekerjaan Customer Service Fitluc Pte Ltd
Note : English speaking required, only CV submitted in ENGLISH will be continued
Company Profile
We are looking for someone who is outgoing, organised and accountable to join our growing team. We are looking for candidates keen on a Full-time position. As a key personnel in communication, you'll play a pivotal role in FITLUC's expansion phase. Candidates who have a passion for fitness who love interactions with people will be a plus!
Responsibilities include:
- Responsible for B2B and B2C sales and lead generations;
- Manage client enquiries, lead generations, bookings on all our platforms, and facilitating the initial communication for trainers and clients;
- Management of our lead generation platform where you will closely monitor our sales pipeline and strategize how to effectively serve and support our clients at various lead type;
- Be the first point of contact for potential clients
- Clarifying their questions and making them feel welcomed on all our social channels and communicative avenues. You will be the key bridging point between client and our marketing efforts;
- Help in improving internal client management and scheduling processes;
- Support in client retention— work together with our Trainer Mentor and the Marketing team to strategize and implement churn mitigations;
- Support in business development and corporate sales;
- Ensure the consistent posting of Instagram stories on our Instagram platform
- Manage the CRM platform of the company and ensure the smooth running of operations of the gym (e.g. merchandise inventory management, smart automations, email marketing etc) ;
- Support in community building and engagement in terms of internal and external events (e.g. registration forms, planning of programme etc)
Job Requirements: - Shift work may be required
- Currently pursuing a Business (Administrative) or Mass Communications or Hospitality degree/diploma or graduated from one of these faculties
- Good communication and copy-writing skills (written and verbal in English)
- Social media savvy
- Meticulous with details
- Proficient with Microsoft Office: Word, PowerPoint, Excel
- Able to start work within short notice
- Able to communicate well with clients
- Prior experience in the Service industry will be highly preferred
