Deskripsi pekerjaan Customer Service Compas.co.id
Job Description:
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Compile reports on overall customer satisfaction
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Requirements:
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Familiar with CRM systems and practice
- Customer orientation and ability to adapt/respond to different types of characters
