Deskripsi pekerjaan Customer Service DrumTannery
We are a music school in Singapore. We teach students of all ages how to play drums.
We are hiring a remote Customer Service & Admin Operator to be the fast, friendly point of contact for our students and parents, and to support our day-to-day admin.
About the Role
This role is mainly about customer service — about 80% of your time will be spent responding to students and parents on WhatsApp, and 20% on admin and record-keeping.
Much of our admin work runs on automated systems, so you won't be buried in manual busywork — the systems handle the repetitive parts, and your job is to stay on top of what needs a human response. We need someone who is always reachable and quick to respond during working hours. Fast, clear communication is the single most important part of this job — a slow reply can cost us a student. If you take pride in being responsive and attentive, this role is built for you.
This is a fully work-from-home role. We're especially keen to hear from candidates based in Batam, Indonesia, though we welcome strong applicants from Thailand as well. As long as you have a stable internet connection and are available during working hours, location is flexible.
What You Will Do
- You will follow our Standard Operating Procedures (SOPs) for every task, so you always know exactly what to do. No prior experience is required — full training is provided.
- Customer Service (main focus):
- Respond promptly to student and parent messages on WhatsApp (via our WATI system)
- Follow up on enrolment enquiries and pending conversations
- Answer routine questions clearly and professionally; escalate anything you're unsure of to the team
- Monitor conversations throughout the day and make sure nothing is left unanswered
- Admin (supporting tasks):
- Process new student enrolments and enter information accurately
- Help manage class schedules and booking changes (Acuity Scheduling)
- Keep student and class records updated in Airtable
What We Are Looking For
- Strong sense of responsiveness. You check in often and reply quickly — you don't let messages sit.
- English: Clear reading and writing ability. Speaking fluency is not required, but your written English must be professional and easy to understand.
- Customer-service mindset: Polite, patient, and clear when communicating with students and parents.
- Detail-focused: Accurate when entering information and following step-by-step processes.
- Reliable: Available and attentive during working hours
- Able to work both weekends
- Self-starter: Comfortable working independently and asking questions when needed.
- No prior work experience required — this role suits someone dependable who takes ownership of their responsibilities, not someone looking for a low-effort job.
- Access to a reliable internet connection and computer
What We Offer
Salary: 10,000,000 RP base per month, plus performance incentives (up to 4,000,000 rp/month)
Full training on all tools and processes
Clear, written SOPs for every task
Fully remote — work from home; candidates in Batam given priority, with strong candidates from Thailand also welcome
A system-driven workflow — automated tools handle the repetitive admin, so you can focus on responding to people well
Opportunity to grow with the company as we open our third branch
How to Apply
Please send:
Your resume/CV in ENGLISH
A short message telling us why you'd be a great fit for a customer-service-focused role
Your English reading/writing level (self-rated is fine)
We will review applications and contact selected candidates for a short interview.
