Deskripsi pekerjaan Customer Service ECGO EVMOTO
Key Responsibilities:
Respond to customer inquiries through phone, chat, email, or other communication channels.
Provide accurate information regarding products, services, procedures, and customer requests.
Handle and resolve customer complaints professionally and efficiently.
Follow up on customer issues and ensure they are resolved within the required timeframe.
Maintain good communication and professional relationships with customers.
Record and update customer information, inquiries, complaints, and resolutions accurately.
Coordinate with relevant internal teams to resolve customer issues.
Provide regular updates to customers regarding the status of their requests or complaints.
Maintain a professional, friendly, and helpful attitude when interacting with customers.
Prepare customer service reports and perform other duties assigned by management.
Requirements:
Male, aged 20–35 years old.
Minimum Senior High School (SMA/SMK) or equivalent.
Able to communicate in English, both spoken and written.
Previous experience in Customer Service, Frontliner, Call Center, or similar position is preferred.
Good communication and interpersonal skills.
Customer-oriented and able to handle customers professionally.
Patient, friendly, responsible, and able to remain calm when handling complaints.
Good problem-solving and follow-up skills.
Familiar with Microsoft Office and basic computer applications.
Able to work independently as well as part of a team.
Willing to work according to the company’s working schedule.
Able to work under pressure and meet deadlines.
Work Environment:
Primarily office-based with regular interaction with customers.
Requires frequent communication through phone, chat, email, and other communication channels.
May require coordination with various internal departments to resolve customer issues.
