Customer Service

We are looking for a passionate, customer-oriented, and professional individual to join our team as a Customer Service Representative in the automotive industry.

• Job Responsibilities

1. Respond to customer inquiries via phone, email, WhatsApp, and other communication channels.
2. Provide accurate information regarding products, services, and company policies.
3. Handle customer complaints and resolve issues in a professional manner.
4. Maintain and update customer records in the company database.
5. Coordinate with internal departments to ensure customer satisfaction.
6. Follow up with customers regarding service appointments, vehicle maintenance, and after-sales support.
7. Assist in administrative tasks related to customer service operations.
   
   
   Qualifications
   
8. Minimum Bachelor's Degree (S1) in Business Administration, Communication, Management, Marketing, Public Relations, or other related fields.
9. Minimum 1 year of experience in Customer Service, Customer Relations, or a similar role; fresh graduates with strong communication skills are welcome to apply.
10. Excellent verbal and written communication skills in English and Bahasa Indonesia.
11. Strong customer-oriented mindset with the ability to handle inquiries and complaints professionally.
12. Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
13. Strong problem-solving, interpersonal, and conflict-resolution skills.
14. Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
15. Detail-oriented, proactive, and highly organized.
16. Knowledge of automotive products, vehicle maintenance processes, and after-sales services is an advantage.
17. Willing to work collaboratively with cross-functional teams to ensure customer satisfaction.