Customer Service Trainer (Mandarin Speaking)

Eat Pizza Indonesia, a 25cm viral pizza brand known for its commitment to delivering authentic Korean pizza with a focus on quality ingredients, is expanding its operations in Indonesia. With over 100 outlets across Korea and now looking to establish itself in the Indonesian market, we are excited to welcome a dynamic and passionate individual to join our team in Jakarta. As a Customer Service Trainer, you will play a pivotal role in shaping the future of our customer service standards, ensuring excellence in every interaction with our valued customers.

Key responsibilities for this position include developing and delivering training programs that enhance the skills of our Customer Service Representatives. You will be responsible for creating engaging and effective training materials, conducting sessions, and evaluating the performance of new hires. This role requires a deep understanding of customer service principles, the ability to communicate effectively, and a passion for teaching and mentoring others. Your efforts will directly contribute to the success of our brand by fostering a positive customer experience and driving operational excellence.

We are seeking candidates who possess between 3 to 5 years of F&B experience and have a flare for teaching!

Ideal candidates will demonstrate strong skills in people development, customer service, training, customer relationship management, communication, and public speaking.

While we value your expertise, we believe in continuous learning and growth, offering opportunities for professional development within the organization.

If you are eager to make a difference in the customer service sector and are ready to take on the challenge of training and developing others, we encourage you to apply and send us your resume via chat together with a video introduction of yourself. Say HALO TRAINING TEAM! and tell us more about yourself.

Together, we can build a successful future for Eat Pizza Indonesia!