Persyaratan
Tunjangan dan keuntungan
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Acara team-building
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Kesehatan
As much as we care about our business, we also care for every one of our employees' wellness. To keep you happy at work, we provide a range of self-help services and facilities that you can use at any moment.
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Liburan & Cuti
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
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Hadiah & Voucher
We believe that every contribution you make, big or small, counts and deserves appreciation. For your hard work, we show recognition through delightful gifts and vouchers that you can use to treat yourself.
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Skills
Deskripsi pekerjaan Customer Service Staff Pt Wowrack Indonesia
- Answering inquiries from clients to address their needs, complaints or other issues experienced related to the products or services.
- Providing efficient and appropriate initial reply to all incoming tickets from customers and assign the tickets to the related engineers.
- Monitoring and follow up the incoming tickets to ensure the resolution and escalate them accordingly if needed by working closely with Engineering Team in order to provide further assistance in troubleshooting issues within the time limits (based on company’s standard procedure).
- Holds a Diploma/Bachelor Degree
- 1-3 years experience as Customer Service / Call Center
- Self-motivated and able to work under pressure
- Proficient in English (oral & written)
- Good communication & corresponding skills
- Patience, attentiveness
- IT enthusiast
- Willing to work in shift, male candidates preffered
- Experience in ticketing system is a must
- Work Type : Work from Home
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