Customer Service Staff - Fintech

Qualifications:

1. Minimum education of bachelor's degree
2. have work experience as customer service in finance technology, or P2P lending.
3. Have basic knowledge of P2P lending products and regulations, including supervision by OJK.
4. Skilled in using CRM applications, email, and other communication tools.
5. Able to communicate well both verbally and in writing.
6. Strong interpersonal skills to build good relationships with customers.
7. Problem-solving and conflict management skills.
8. Ability to multitask and work under pressure.
9. Understand the importance of customer data confidentiality.
10. Have integrity and comply with the rules and guidelines set by OJK and the company.
11. Able to work in a team or independently.

Job Description :

1. Answer questions and provide information to users regarding P2P lending products, services, and processes clearly and accurately.
2. Identify, resolve, and record customer complaints in a professional and friendly manner.
3. Provide education to customers regarding applicable regulations, policies, and procedures in accordance with the provisions of the Financial Services Authority (OJK).
4. Assist customers in filling out forms, updating data, or completing processes related to loan or investment applications.
5. Report problems or potential risks that arise from interactions with customers to the relevant team for follow-up.
6. Ensure customer satisfaction by responding to their needs in a timely manner and in accordance with established service standards.