Deskripsi pekerjaan Customer Service Specialist DASKA CONSULTING
Job Responsibilities
- Proactively monitor each student’s learning progress, maintain good communication, and provide personalized learning guidance and motivation
- Maintain excellent communication with customers by providing timely feedback on student performance and building strong, trust-based relationships
- Ensure students receive an optimal learning experience and successfully achieve their learning objectives
- Develop a deep understanding of each student's learning needs and effectively communicate the long-term value of HanTalk courses to customers
- Professionally present course renewal and upgrade options
- Actively encourage customers to share positive learning experiences and refer new students
- Respond patiently and professionally to inquiries from customers regarding course content, learning methods and platform operations
- Achieved KPI and target assigned
Job Requirement
- Fluent in Bahasa Indonesia, with the ability to communicate clearly and effectively with customers
- Fluent in English with professional working proficiency
- Currently residing in Jakarta, Indonesia
- Deep understanding of local culture
- Strong passion for education with high responsibility, patience, and a friendly, approachable personality
- Excellent communication and interpersonal skills; attentive listener, enjoys engaging with people
- Highly goal-oriented and motivated to achieve performance targets, including renewals and referrals
- Previous experience as customer service, sales or user operations, preferably in education sector
- Familiarity with online education platforms and a good understanding of the education industry
Job Details
- Position Name: Customer Service Specialist
- Working Arrangement:
- WFO
- Monday - Friday : 12.00 p.m - 09.00 p.m
- Saturday: 09.00 a.m - 06.00 p.m
- Off days: 1 during Weekdays (Rolling), 1 on Sunday
- Package: Base Salary- 6.000.000 Gross + Transport + Performance Bonus
- Employment type: PKWTT with 3 months Probation Period
- Working location: Wework Noble House, Mega Kuningan, No. 2, Jl. Dr.Ide Anak Agung Gde Agung, Kav. E 4.2, Jakarta, JK, 12950, Indonesia
Additional Information
- Preferably from EduTech or Education sector but not Mandatory
- Could also be from other online services but has to have experience in customer service
