Medan

Y Ventures Group is a data-driven e-commerce company. We establish strong relationships with global brand partners, providing valuable data insights and actively distributing their products in the e-commerce space. By combining our data-driven methodologies with our extensive e-commerce expertise, we ensure our partners maintain a stable and thriving presence in the marketplace. Our dedication to transparency, collaboration and end-to-end support fosters trust and strong partnerships, driving success for our clients.

Justnile Sea Pte Ltd

Indonesia

Y Ventures Group Ltd.

This position is recruiting for our sister company JunkToClear (JTC). We are looking for 3 candidates to fulfil the role of Customer Service Specialist based at our office in Medan.

Please send your resume and a cover letter to adam@skaplogistics. com (remove spaces at ".com") with the subject line "Customer Service Specialist Application"

JunkToClear is a premier provider of disposal, cleaning, and moving services. We are committed to delivering professional and efficient service, ensuring customer satisfaction at all levels.Position Type: 1-Year Contract (Renewable based on performance)

The Customer Service Specialist is the primary point of contact for our customers, responsible for handling inquiries via phone, email, WhatsApp, and our website. This role plays a crucial part in upholding our commitment to excellent customer service.

Fluent in English, with strong speaking and typing skills. Chinese language skills are a plus.

Exceptional communication and interpersonal abilities.

Proficiency in CRM systems and documentation.

Capable of efficiently working in a fast-paced environment.

Industry knowledge in disposal, cleaning, and moving services. Previous experience in customer service is advantageous.


Customer Interaction: Ensure prompt responses to customer inquiries within a 5-10 minute timeframe during working hours across various channels.

Customer Record Management: Create customer profiles in our JCRM system following each inquiry to maintain accurate records.

Quotation and Invoice Generation: Accurately provide quotations and invoices by collecting necessary information and assessing service requirements.

Documentation: Maintain detailed records of customer interactions, including any changes or cancellations, in the JCRM system.

Coordination and Monitoring: Monitor the progress of daily jobs, communicate any scheduling changes or delays to customers, and coordinate with teams or subcontractors.

Sales Reporting: Generate daily sales reports and manage financial documentation through the JCRM system.

Social Media Engagement: Actively manage our Facebook and Google accounts, including regular updates, posts, and engagement with customer reviews.

Sales Commission: 5% sales commission in recognition of contributions to business growth.

Monthly Allowance: A monthly allowance of Rp1,000,000 to cover work-related expenses.

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