Deskripsi pekerjaan Customer Service Representative Flokq
We are looking for a Customer Service Representative with a strong customer happiness and solutions mindset to join our team. This is a 100% remote role at the moment, but we reserve the right to transition to an office location in Yogyakarta in the future.
Role Overview:
As a Customer Service Representative, you will be the frontline of our customer interactions, ensuring seamless communication, problem resolution, and an exceptional customer experience. You will handle inquiries, resolve issues with a customer-first approach, and collaborate with internal teams to enhance service quality.
What You’ll Do:
- Engage with customers via chat, email, and calls to provide timely and effective solutions.
- Demonstrate empathy and proactive problem-solving to handle escalations and complex customer concerns.
- Negotiate and resolve conflicts to maintain high customer satisfaction.
- Follow standard operating procedures (SOPs) while ensuring flexibility to adapt to unique customer needs.
- Collaborate with cross-functional teams (operations, sales, and tech) to enhance customer experience.
- Stay organized and efficient in a fast-paced environment, managing multiple tasks and meeting deadlines.
What We’re Looking For:
- 0-2 years of experience in customer service, operations, or a related field.
- Experience in property technology, hospitality, travel, real estate, or luxury service industries is preferred.
- Strong communication skills (spoken and written), with the ability to de-escalate and solve issues effectively.
- Fluent in English; proficiency in additional languages (Chinese, Japanese, or Korean) is a plus.
- Customer-centric mindset with the ability to think critically and solve problems proactively.
- Ability to follow SOPs while ensuring a personalized approach to service.
- Self-motivated and independent, while being a great team player.
If you are passionate about creating exceptional customer experiences and thrive in a dynamic environment, we’d love to hear from you! Apply now and be part of our growing team.
