Customer Service Representative
Persyaratan
Tunjangan dan keuntungan
Acara team-building
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Pertumbuhan karir
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
Liburan & Cuti
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
Pengembangan profesional
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
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Skills
Deskripsi pekerjaan Customer Service Representative Influx Inc.
We’re continuously looking for detail-oriented and thoughtful people to join our team. You’ll be tasked with answering customer questions through phone calls and video calls and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
Influx is a growing and profitable startup providing customer support for brands and tech companies on-demand, 24/7, every day of the year. To achieve this, our operation includes more than 1000 team members around the globe.
Duties:
- You’ll be tasked with answering customer questions over the phone and need to be able to think on your own, communicate clearly and effectively in writing, and empathize with customers.
- Diagnose and solve the customers’ problems via phone, email, and chat.
- Communicate effectively via phone, chat, and email with our customers.
- Coordinate effectively with peers and your manager.
Requirements:
- Fluency in English, spoken and written communication.
- Excellent communication skills.
- Personal integrity and conscientiousness.
- Strong orientation on task completion, results, and strategic goals.
- Team player.
- Continuous learner.
- Good knowledge of G-suites (Google Docs, Gmail, Google Meets, Calendar, and so on).
- Have your own laptop.
- Noise-canceling headset.
Benefits:
- A work-from-home arrangement, which provides some flexibility to a degree
- An international team that embraces a growth mindset as well as the importance of coaching. You will grow with us!
- A set of international clients with high standards of excellence
- A growing company (and industry), which poses challenges as well as opportunities!
Fresh graduates may apply!
This is a full-time job only, 44 hours per week.
If you're the one that we're looking for, hit Apply! We'd like to have a chat with you! :)
IMPORTANT NOTES:
- Influx never asks candidates to make any payment throughout the entire recruitment process.
- Successful candidates will be contacted only through email ending with @influx.com.
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