Customer Service Representative

PT New Divine Gems and Jewellery is a trusted name in the gold and jewelry trading industry. We specialize in the buying and selling of high-quality gold and fine jewelry, offering a wide selection of certified precious items for both investment and personal use. With a commitment to excellence and integrity, we strive to deliver exceptional value and trustworthy service to our clients across Indonesia.

Position Summary:

We are looking for a dedicated and customer-oriented Customer Service Representative to join our team. As the first point of contact for our customers, you will play a vital role in ensuring customer satisfaction by providing accurate information, resolving issues, and delivering outstanding service through various communication channels.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide clear and accurate information about products, prices, and services.
• Assist customers with order placements, returns, and complaints.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Record and track all customer interactions and transactions in the company system.
• Collaborate with internal departments to resolve customer issues efficiently.
• Follow up on customer concerns to ensure a full resolution is achieved.
• Stay informed about product updates and company policies.

Qualifications:

• Minimum education: Diploma (D1) or Bachelor's degree in any field.
• Previous experience in customer service or a related field is an advantage.
• Excellent communication and problem-solving skills.
• Patient, friendly, and able to handle customer concerns under pressure.
• Proficient in Microsoft Office; familiarity with CRM systems is a plus.
• A team player with flexibility in working hours.

How to Apply:

If you are passionate about providing top-tier customer service and want to grow with a reputable gold and jewelry company, we’d love to hear from you.